FAQ

When are boxes delivered and billed?

You can expect your delivery to arrive at the end of the month if you ordered before the 18th, otherwise the end of the NEXT month. If you add a Prep Kit to your first order it will be shipped within 5 days. Payments renew on the 18th and shipped out the 29-31st. You may cancel or pause at any time by logging in to change your preferences. You CANNOT cancel by email and you must log in to make changes before your renewal date (the 18th).

Do the products change?

Yes! Each step of the program can change after 3 months, so each quarter you can choose to go to the next level of products as your hair improves.

How long is the program?

The program is 12 months. After that you may start from the beginning or pick your favorite three products to receive on a  quarterly basis. You can always log in to change your next box's delivery date if you need more time or need a break (this must be done before your renewal is charged on the 18th).

How do I cancel? What will happen if I stop?

There are NO side effects of stopping Club Rapunzel as there are no medicinal supplements included. If you are committed to a healthy hair journey you can pause and come back when you are ready. All changes must be made before the 18th by logging in: NOT BY EMAIL. Refunds are permitted within 24 hours of initial purchase or 3- days after the submission of a lost/stollen package insurance claim. Product replacement or credits for lost packages are granted within 30 days. Due to the nature of the product there are no returns. See terms and conditions.

Can I wear protective styles during the program?

The hair treatment oils can be applied to braids and twists, and underneath enclosures. The conditioners you can save for later use. Although it is recommended to deep condition once a week during the program, it is not mandatory. The treatment oils can also be used on locs.