FAQ

When are boxes delivered and billed?

You can expect your delivery to arrive at the end of the month if you grabbed an open membership spot before the 25th, otherwise, you'll get it before the end of the NEXT month. Add a Prep Kit to your order and it will be shipped first. Payments renew on the 15th and ship on the 27-30th. You may cancel or pause at any time by logging in to change your preferences. You CANNOT cancel by email and you must log in to make changes before your renewal. There are no refunds after renewals are processed.

Do the products change?

Yes! Each step of the program can change after 3 months, so each quarter you will go to the next level of products as your hair improves. You can make requests of which products/ingredients you prefer. AND as a member, you get a membership discount in the gift shop on your fave items!

How long is the program?

The program is 12 months. After that, you may start from the beginning or pick your favorite three products to receive on a  quarterly basis. You can always log in to change your next box's delivery date if you need more time or need a break (this must be done before your renewal is charged on the 15th).

How do I cancel? What will happen if I stop?

There are NO side effects of stopping Club Rapunzel as there are no medicinal supplements included. If you are committed to a healthy hair journey you can pause and come back when you are ready. All changes must be made before the 15th by logging in: NOT BY EMAIL. Refunds are permitted within 24 hours of the initial purchase, not on renewals. Product replacement or credits for lost packages must be requested within 30 days of dated delivery. Due to the nature of the product, there are no returns. See terms and conditions.

Can I wear protective styles during the program?

There is a program specifically for locs, locks, and sisterlocks called "The Lox Box". In the program for ALL hair types, the hair treatment oils can be applied to braids and twists, and underneath enclosures. The conditioners can be saved for later use. Although it is recommended to deep condition once a week during the program, it is not mandatory.

How do I join the Loyalty Royalty Program?

It's really easy. Sign up for a membership or order anything from the gift shop to enroll. If you already have a login on clubrapunzel.com then you're automatically enrolled. Just sign in to access your rewards.

What do I get for joining?

The more you shop with and engage with us, the more points you earn that can be used on products AND subscriptions (both new and renewals).

When do my points expire?

As long as you have an active account, your points will never expire!

Can I combine my points with a discount code?

Yes!

Where can I see my points balance?

You can view your pending and current points balance on your account dashboard. Log in to your clubrapunzel.com account, and view a snapshot of your points on the left-hand side.

When I make a return do I lose the points that I earned from that purchase?

Due to the nature of our products we do not accept returns.

How many friends can I refer?

The more, the merrier. You can refer as many friends as you please! Request a personalized code to share on social, via email or on messaging apps.

Do I get a $5 reward if my friend does not use their $5 off reward?

You will only receive credit for purchases referred friends make that use their $5 code. If they don't purchase or if they purchase without the code you won’t receive your $5.

Can I refer a friend that already uses Club Rapunzel?

You can only refer friends who have never purchased on clubrapunzel.com

Can I use more than one $5 reward at a time?

Unless you requested a gift card, your rewards are added to your royalty points. Use as much of it as you like.